Dispatch Manager

Buckeye Ready-Mix LLC

The Dispatch Manager at Buckeye Ready-Mix will oversee all operations related to customer service, dispatch, and scheduling, ensuring efficient use of resources and timely, high-quality service. This role is crucial for maintaining customer satisfaction and operational efficiency. The Dispatch Manager will lead a team of dispatchers and customer service representatives, working closely with internal departments (sales, operations, QC, and fleet management) to provide seamless service while adhering to company goals and safety standards.

It is essential to maintain a commitment to the company mission and vision through exemplary leadership style and with a strong focus on the core company values. Display a professional and courteous attitude to coworkers, customers and the general public at all times.

• Five (5) years of experience in customer service, logistics, or dispatch management.
• Strong leadership, communication, and organizational skills, with the ability to thrive in a fast-paced, high-pressure environment.
• Experience in managing a team, dispatching, and coordinating logistics operations.
• Ability to make sound decisions, solve problems efficiently, and maintain customer satisfaction under difficult circumstances.
• Proficiency in dispatching software and IT systems used in scheduling and reporting.
• Ability to operate office equipment (e.g., computer, phone system, fax machine, etc.).
• Work in an office environment with minimal physical demands.

$80,000-$90,000