Customer Relations Assistant

Thompson Concrete

The Customer Relations Assistant will coordinate accurate time reporting, assist with invoicing and, along with performing a variety of clerical and administrative tasks.

• Follows Mission, Vision, Values
• Analyzes weekly timesheets for accuracy
• Communicates with various field employees to correct timesheet discrepancies
• Reconciles timesheets and inputs data into payroll system
• Organizes storage of weekly timesheets
• Schedules and tracks 30-,60, and 90-day reviews for new hires and temporary employees
• Coordinates reporting of temporary employee time to various temporary agencies and accounting personnel teammates
• Reconciles temporary agency invoices with correct timesheets to insure accuracy
• Updates paid time off (PTO) calendar
• Drafts correspondence for standard past-due customer accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment
• Manages I29’s and change orders, vendor waivers, time and material invoices
• Requests NOC’s and NOF’s
• Organizes meetings, including scheduling, sending reminders, and organizes catering when necessary
• Provides high-level administrative support to VP of Construction
• Performs office tasks including maintaining records, ordering supplies, and performing basic data entry tasks
• Performs other related duties as assigned

Required Skills/Abilities:

• Strong knowledge of Microsoft Office Suite
• Strong organizational skills
• Detail-Oriented
• Strong communication and presentation skills
• Strong discretion and confidentiality qualities
• Knowledge of AIA contract billing processes, vendor waivers, insurance processes, prevailing wage, and contract verbiage
• Proficiency in Spanish a plus